All our
Reports
The importance of online dispute resolution (ODR) systems to consolidate the growth of electronic commerce in Latin America
The eCommerce revolution is estimated to have an annual average growth of 22% in the next five years in the region. This growth will inevitably cause to triple the number of disputes and the cost of settling disputes among consumers and sellers in the same period, mainly in countries such as Argentina, Brazil, Colombia and Mexico. The technological acceleration, using the ODR (“online dispute resolution” systems) will be a critical and efficient alternative to face the bottlenecks that will be generated in the traditional consumer settlements systems to deliver justice, either by saving time or by reducing costs and resources for those involved.
This new SmC+ report for Mercadolibre forecasts and shares light into upcoming eCommerce challenges that the public sector and Consumer Protection agencies will have to face in the short and medium term.
Full report Portuguese
Free download - 67 pages - 11 Mb - July 2023.
Author: Sebastián Cabello.
CEPAL publication, sign: LC/TS.2023/71
Assessing the Data Governance models in the public sector: the cases of Bogotá, Buenos Aires, México City and São Paulo
This study commissioned by the UN Economic Commission for Latin America continues on the work program that assess the progress of four key Latin American Cities: Bogotá, Buenos Aires, México City and São Paulo in the path to incorporate new digital technologies that can made them become "smarter".
Deep dives into the institutional aspects of data governance looking into organizational, interoperability, regulatory and data integration issues.
Free download - 14 pages - March 2023
Expert Insight #4 by Silvia Alicia Gómez
Expert Insight Series #4: The imperative of Data Governance in the digital era
This new Expert Insight Series #4 produced by Computing Engineering Dr. Silvia Alicia Gómez provides some guidelines on how to become a more data-centric organization for both public and private enterprises.
Developing a "culture of data", defining roles for the CDO as orchestrator and the data owners and overcoming legacy practices are among the aspects covered in this brief critical roadmap every organization need to consider when delving into digital transformation projects.
Free download - 87 pages - September 2023 - By Sebastian Cabello. Published by the Inter-American Development Bank.
Fiber and investment growth challenges in Latin America and the Caribbean
This report commissioned by the Inter-American Development Bank (IDB) recalls on the significant progress made in the fiber and fiber-to-the-home deployment in Latin America and the challenges that lie ahead.
We created a model to estimate how market gaps could be solved with barrier reduction, through smart subsidies on supply (increasing coverage) and stimulating coordination (more public-private partnerships) and also, stimulating demand (increasing access). The results show that taking coverage beyond the expected 81% for 2030, which is considered as a possible ceiling for the region, through smart policies could increase coverage to 86%, and would allow subscriptions to reach a more than proportional penetration of 67%.
Free download - 32 pages - November 2022 - By Diego Ros Rooney and Samuel Beltran. Published by FYCO.
The importance of having a flexible fiber value chain to sustain existing growth
A white paper commissioned by FYCO Telecom, allowed SmC+ to deploy its new reseach capabilites on Fiber Networks, most recently producing the FTTH Panorama 2022 for the Fiber Broadband Association (FBA) Latam Chapter.
The report portrays the fiber value chain in Latam, mapping key players. It assesses on how an ISP fiber deployment can be affected by bottlenecks and delays in its value chain.
It also, estimates the loses in "time-to-market" can reach up to 5 percentage points of market share.
Free download - 27 pages - January 2023
Authors: Ariel Riera, Paula Garnero and Sebastian Cabelllo
Officially launched in early April 2023 together with AS/COAS.
A responsible approach for new digital technologies in Latin America
A report commissioned by the Salesforce Latin America that looks into the new approaches to develop and regulate digital technologies that are on everybody's mouth these days like artificial intelligence (IA).
Proposes a customized narrative for the region that needs to leverage its tradition and existing rules on Human Rights that are today contained in the Inter-American system. It also provides examples to make principles a day-to-day guide for developing new digital products.
Free download - 61 pages - February 2023 -
Authors: Dr. Ernesto Flores-Roux and Sebastian Cabelllo.
More information DSA Press Release, 20 Feb 2023
Estimating the impact of different scenarios for the 6 GHz band in México
A report commissioned by the Dynamic Spectrum Alliance (DSA) and assess the different options at stake of Mexico regarding the 6 GHz band (5925 - 7125 MHz) a band that is being claimed by the Wi-Fi industry to expand its services.
Four likely scenarios are taken into consideration leveraging previous studies produced by Telecom Advisory Services and the GSMA but adding the time variable in order. Co-authored by Ernesto Flores-Roux and Sebastian Cabello.
Free download - 16 pages - 766 Kb (April 2022)
White Paper by Laura Ferrarini
The importance of modernizing IT public procurement for the State digital transformation
This study analyzes the procurement practices of Argentina, Colombia, Chile, Peru and Uruguay with a comparative view trying to identify the stylized facts current IT purchasing rules.
The white paper defines some good guiding practices for the public acquisition of technology e.g. definition of framework agreements that allow aggregation, the value of fostering supplier neutrality and an innovation ecosystem, as well as international cooperation among others.
Free download - 63 pages - 4.8 Mb (July 2022)
Author Sebastian M. Cabello
CEPAL publication, sign: LC/TS.2022/86
The road of developing smart cities: An assessment of Bogota, Buenos Aires, Mexicto City and São Paulo
This study commissioned by the UN Economic Commission for Latin America assess the progress of four key Latin American Cities: Bogotá, Buenos Aires, México City and São Paulo in the path to incorporate new digital technologies that can made them become "smarter". It reviews institutional aspects as well as infrastructure and effective applications of new technologies.
Project developed by Ariel Riera and Sebastian Cabello.
Released at DigiEconLatam, October 2022, see more ALAI web.
A Digital Economy Manifesto for Latam leading platforms
Developed for the Latin American Internet Association (ALAI) we produced a set of principles that reached internal consensus among its member and then was adopted by 14 regional Internet and e-commerce association in 10 countries.
Free download - 47 pages - 2 Mb (January 2022)
Authors: Mariano Tappatá, Sebastián Cabello and Laura Ferrarini
Economic impact o the new argentine Consumer Code
This study commissioned by the Argentine Chamber of Electronic Commerce (CACE) assesses the economic impact of a new Consumer Code bill considered in Argentina's Congress. This bill aimed to alter the subjective responsibility interpretation for e-commerce platforms that has prevailed within existing Law 24,240. Making e-commerce platforms objectively liable for any issues that may arise with transactions could impact the industry significantly affecting small and medium enterprises and this booming sector.
Free download - 50 pages. October 2021.
Authors: Diego Ros Rooney, Mauricio Fernandez and Sebastian Cabello
New approaches to telecom infrastructure management in Latin America
A white paper made for American Tower Corporation Latin America, showing the increasing importance infrastructure companies are having in the Latin America region. We estimated infra investment needs and how sharing will evolve by 2030.
The report highlights the new role of TowerCos in Latin America and provides a narrative for the future importance of infrastructure sharing. This proposed narrative emphasizes on the importance of collaboration and coordination among authorities as an essential element to stimulate this growing infra industry that needs predictability in local government's approval processes for sites installation.
Enjoy it in Spanish, English and Portuguese! Free for download.
Authors: Carolina Gruffat, Magdalena Barafani, Diego Ros Rooney y Sebastian Cabello.
Released by CAF Development Bank on October 2021 and also available at Sioteca repository (ISBN 978-980-422-246-7) in Spanish.
Towards a comprehensive agenda for the adoption of technologies for learning 4.0 in Latin America
SmC+ education team delivered a comprehensive assessment on how regional countries are handling with hybrid education models and leveraging the need of introducing technologies in their education programs.
Made for Intel, CAF Development Bank and C4IR.CO, was presented to national education authorities in October 2021.
Authors: Carolina Gruffat, Micaela Carlino, Diego Ros Rooney.
Free download. 62 Pages, 6.9 Mb
Developing skills for the future: Five disruptive technologies and their educational uses: Artificial intelligence | Robotics | Virtual and augmented reality | Intelligent tutoring systems | Gamification
SmC+ education team delivered another key report on the Skills needed and progresses made with five disruptive technologies in education.
Made for the Global Apprentice Network (GAN) and the Industrial Union of Argentina (UIA), reviews the progress made and the key elements at play with these technologies.
Expert Insight Series No. 3 authored by Facundo Rattel.
September 2021. Free download, 15 pages, 534Kb.
Cloud computing: The road towards governmental digital transformation in Latin America
New expert insight by Facundo Rattel, an ICT expert that made an assessment on how much southern cone governments could save by migrating to the cloud.
Facundo was part of Bluenote Management Consulting team that produced an extensive IDB report on Government Cloud Ecosystems in the Southern Cone published in July 2020
Author: Sebastian M. Cabello
November 2020. Free download. 39 Pages, 2.5 Mb
The governance of digital transformation in Latin America
SmC+ CEO, Sebastian Cabello, presents a comprehensive review of current policymaking and regulatory challenges for digital transformation both of public and private.
This report was produced for the UN Economic Commission on Latin America and served as a base for the "Tecnologías digitales para un nuevo futuro" report published in April 2021 by UN ECLAC.
Other reports
and surveys
White papers, expert insights, and recent surveys looking at Latin America. All free, available for download.
Consumer surveys covering +15 Latam countries.
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